People *think* that technology moves fast and culture moves slowly. I mean, the Rolling Stones are still one of the world’s most popular bands, right? But that’s not always true. If you look at futurists’ takes from the middle of the last century, their biggest misses were not just technological (jetpacks instead of iPhones) but cultural .. [such as failing to] anticipate the rise of the natural and organic food movements. Alexis C. Madrigal – The Atlantic
A panel named as above took place at the European Business History Association annual conference (#ebha2012) in Paris (August 30th to 1st September, 2012). The panel was chaired by Carles Maixe (@carlesmaixe) from University of La Coruña (Spain), who introduced the audience to the authors as well as the idea behind this blog/forum. A common theme was looking at the practical implications of delivering on the idea of a cashless society by not for profit deposit taking financial institutions.
The panel was composed of:
- A first paper which offered an international comparison of cash dispenser networks in Sweden and the UK entitled Origins of Cashless Payments: Direct to Account Payments, Cash Machines and Online Technology in the UK and Sweden by Bernardo Bátiz-Lazo (Bangor, Wales), Tobias Karlsson (Lund, Sweden) and Björn Thodenius (Stockholm School of Economics, Sweden).
- A second paper which told of the process of automation by cooperative banks in the Netherlands which eventually merged into today’s Rabobank, entitled Rabobank and Automation in the Netherlands: Against the Background of its Cooperative Philosophy by Joke Mooij (Rabobank, The Netherlands).
- A third paper was withdrawn.
The comments by Mark Billings (Exeter, UK) and the discussion that ensued included contributions from of Patrice Beaubeau (Paris Ouest Nanterre, France), Steve Toms (Leeds, UK), Chris Colvin (Queens Belfast, UK) and Osamu Uda (Nihon, Japan), among others. Points raised included (included, in no particular order):
- This panel and indeed a good attendance, reflects a growing literature and interest to look at the impact of technology in financial services from an historical perspective, which is challenged to provide a true comparative history of automation (rather than individual case studies sitting side by side).
- For the foreseable future we are likely to talk about “the less cash society” (see recent article in Gadget Lab — www.wired.com about generalise mobile payments needed at least another 10 years).
- There is a need to look at the impact of cashless (and indeed deeper analysis of ATMs) into bank employees and banking practices.
- Provide a comprehensive survey of how the idea of a cashless society has been dealt with, at least conceptually (including contributions to economics, social costs of different payments, anthropology, etc).
- It is still not clear the importance of differences in the institutional setting to promote financial inclusion and aid (or hamper) a cashless society.
- The 1960s sees the birth of the modern monetary economy, which in large part is based on applications of computer technology.
- The discussion on the cashless society (and particularly contemporary narratives) tends to emphasise the artifacts (such as mobile phones or chips) as opposed to what is money and its economic and social uses.
The discussion continued during the evening (see photo below). An idea here emerged following last week’s post on transparency, as it was considered that surcharges on cash withdrawals were similar to a regressive tax: a fixed value regardless of amount withdrawn is more punitive on lower income individuals as the total payment of surcharging fees is a greater proportion of their income than for high-income individuals. An empirical issue is which of the two groups observes greater frequency of withdrawals and keeps a higher balance of cash and coins. Gustavo del Angel baptised this effect as “feeding the gander”, in a loose symil to the large tubes commonly used in the creation of fois gra, replicating the payments pipeline giving no option but to “eat” the surcharge.